The California Department of Motor Vehicles said that it has heard from multiple customers who have received text messages directing them to an unfamiliar link. The DMV reminds customers that it does not send customers unsolicited requests for information and will never ask for personal information related to a driver’s license number, Social Security number, or financial information through text or unsolicited phone calls or email. If a link does not direct customers to the main DMV website at dmv.ca.gov, it is not from the DMV.
When the DMV texts or emails customers, it is based on action initiated by the customer. For example, customers may receive an appointment reminder or cancelation notice by text or email from the DMV. Customers may also receive emails related to DMV services that direct customers to the dmv.ca.gov website to take an action if they choose. When a customer establishes an online account with the DMV or has initiated an interactive, assisted online transaction with the DMV, further information may be requested.
“We offer secure online services and send text messages in some instances, but never include verification links that do not direct customers to a dmv.ca.gov link,” DMV Director Steve Gordon said.
The department recommends customers ignore or delete any unsolicited texts or emails requesting personal information claiming to be on behalf of the DMV. Customers can report phishing attacks to the FTC at ftc.gov. Customers may also forward phishing emails to the Anti-Phishing Working Group at [email protected] For a phishing text message, forward it to SPAM (7726).